Positioning
 
May 2008  
 

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Are you changing your travel/vacation plans this summer due to increased fuel prices?
 
Please click Quick Poll icon above to answer. It will only take a few seconds.  Watch for the results in the next issue of Positioning.
 
 
Recent Poll Results
Thanks to all who responded to the March Quick Poll regarding thank you notes following a job interview.
 
Did you send a thank you note after your last interview?
 
6% No
94% Yes
 
If yes, how did you send it?
 
34% Handwritten via mail
66% Email
 
If no, did you wish you sent a thank you note?
 
50% No, they could never forget me.
50% Yes, I think it could have helped me out.
 
Did you get the position?
 
31% No
69% Yes
 
 

TREND WATCH
Summer 2008 Travel Season
“It’s going to be a rough summer,” says Minneapolis-based travel expert Terry Trippler in a recent Associated Press story on the upcoming travel months.
 
Summer 2008 is shaping up to be a scorcher, and not just because of the weather.  The hospitality and travel industries are facing an unprecedented collection of challenges and opportunities, this vacation season:
 
Challenges
  • Record high gasoline prices for driving travel.
  • Crowding on planes and at the airport.
  • Delayed airline flights (see Industry Focus story below).
  • Rising costs for food and services.
  • Lower demand and less consumer spending because of the economy.
  • Weak dollar for international travel.
Opportunities
  • Readiness to spend IRS rebate checks.
  • Continued emphasis on quality family time and vacationing together.
However, despite the many flight cancellations, the slowing economy, rising gas prices and the weak dollar, Americans appear to be sticking to their summer vacation plans and business travelers are still being sent around the globe. The only change from previous summers is the new emphasis on finding ways to cut costs:
  • Exploring small towns, state parks and lesser-known attractions that are close to home.
  • Planning adventure- or experience-based vacations with less emphasis on costly attractions.
  • Opting for European destinations where the dollar goes further, such as Portugal instead of Great Britain.
  • Letting good prices guide the trip instead of a specific destination.
  • Considering mid-week stays.
  • Exploring vacation rental properties instead of hotels.
  • Booking air travel far in advance.
  • Traveling via air on off-peak times or less desirable dates.
  • Traveling to alternate airports.
  • Using frequent flyer miles to offset the price of air tickets.
  • Using online travel tools to negotiate the best prices.
  • Staying at urban business hotels on weekends, or at family hotels during the week.
As a result, communication pros in these fields are gearing up to help make their companies and products more appealing.  They are going back to basics and also creating some new tricks to attract savvy consumers, who are using creative planning and changing their expectations to make travel and vacations possible this year.
 
We interviewed Joan Bloom and Joan Brower, both Senior Vice Presidents and Co-Directors of the Travel & Lifestyle Practice at M Booth & Associates, Inc., a public relations firm in New York specializing in building strong brands in six consumer-driven industry sectors, for insight into how they and several of their travel and lifestyle clients are gearing up to face these issues.
 
Here are some of the ways M Booth is shaping communications messages and client programming to reflect the challenges anticipated during the 2008 peak summer travel season:
  • The Comfort Factor
    • Vacation travel provides emotional as well as physical relaxation, and the “comfort factor” is especially important during times of economic uncertainty when people reexamine their priorities and construct vacations that reflect personal value systems. 
    • PR Approach:  Traveling with family and loved ones provides a reinforcement of the emotional support systems that speak to our spiritual comfort levels.
      • Example:  For the Myrtle Beach Area Convention & Visitors Bureau, M Booth is emphasizing the destination’s appeal to multi-generational families through the promotion of special attractions, festivals and events suitable for each family member.
  • The “You Deserve It” Factor
    • During challenging times, stress levels can run high due to financial concerns and/or the discomfort of contemporary travel.  
    • PR Approach:  Consumers today should not harbor guilt about traveling, as taking a vacation induces “wellness” and provides the emotional and physical mechanisms necessary to deal with difficulties.  
      • Example:  For the Red Door Spas located in 30 markets nationwide, M Booth is conducting a targeted mailing to travel, spa and lifestyle editors that encourages media (and their readers) with limited vacation time or resources, to experience a one-day “daycation” (at a Red Door Day Spa) or “staycation” (at an easy-to-reach Red Door Spa located in a resort destination) in order to soothe, refresh and restore the mind and body.  The mailing includes a neck pillow, eye mask and invitation to experience a complimentary treatment.
  • The Practical Factor
    • In spite of challenges, travel is necessary to reconnect with family and is especially appealing if offered at reasonable cost and within a convenient driving distance that avoids the need for air travel.
    • PR Approach:  Effective, direct-to-consumer promotion packages that emphasize the ease of travel to a destination can result in impactful print, online and broadcast coverage in key drive markets.
      • Example:  For the Harrah’s Resort Atlantic City client, M Booth is positioning the property as a comprehensive destination resort that is convenient to the close-drive markets, through a major room giveaway in each of those markets.  Residents of New York, Philadelphia, Baltimore and Washington, DC will “hit the jackpot” as 960 room keys are distributed by Harrah’s representatives to local passersby in prime locations within each market, retrievable online or by phone for one complimentary overnight stay at the new Waterfront Tower at Harrah’s Resort in Atlantic City.
Even in this summer’s challenging environment, the Washington, DC-based Travel Industry Association still expects the number of domestic travelers to grow 1.5 percent this year, a signal of how essential travel has become.
 
“Despite not knowing where the price of oil is going to go or the roller coaster stock market, I think people are very committed to family time, vacation time and multigenerational travel,” said Jennifer Wilson-Buttigieg, co-president of Valerie Wilson Travel, a travel agency based in New York City. “They’re still going to go.”
 
Thanks to Associated Press and USA Today.
 
INDUSTRY FOCUS
Airline Communicators Put Best Face Forward

With all of the challenges facing travelers this summer, communicators in the airline industry are also feeling the heat.  In addition to steadily rising fuel costs that make staying above water difficult even with higher fare and fuel surcharges, airlines have their own laundry list of tough subjects with which to deal this year:
  • Increased security measures at airports mean delays in the airport.
  • Aging traffic control system leads to delays.
  • Air traffic congestion means delays on the tarmac and late departures and arrivals.
  • Increased fares, fuel and baggage fees, including the emergence of a charge for the first checked bag, added to compensate for rising costs, are unpopular with consumers.
  • Increased FAA scrutiny can lead to flight cancellations for inspections.
  • The open skies agreement that deregulated flight between the U.S. and 27 EU countries, which took effect April 1, will increase competition by allowing EU airlines to fly between any point in Europe and the U.S. (not just from their home countries).  The second phase of the agreement, scheduled for 2010, will allow foreign airlines to fully own and operate airlines in the U.S.
  • Competition may lead to consolidation of airlines, which will reduce flights and drive up prices.
  • Aggressive merger talks create questions among consumers and unrest among employees.
How are PR pros coping with the onslaught?  Roger Frizzell, Vice President of Corporate Communications and Advertising for American Airlines, offers guidelines that can be applied to any industry facing challenges on multiple fronts: 
  1. “Target your markets with precision accuracy.  We are taking this time to reach out to the travelers with whom we really want to build and maintain a relationship.  Of course we are marketing directly to our frequent flyers, who travel with us often.  But we are also reaching out to other more specific markets as well, where we have something of value to offer.  For example, we’re working to reach ethnic groups who are looking for international travel options to specific countries, and to alternative lifestyle travelers who have the affinity and means to fly as long as they feel comfortable.
  2. “Work closely with your industry association.  We are fortunate in the airline industry to have great PR pros at our trade organization, and we work side by side with them regularly.  They can take the lead on a number of issues, ranging from regulatory and consumer satisfaction to operation and weather-related issues.  This is a real benefit for us, because we don’t have to carry the full weight of every problem on our brand alone.
  3. “Don’t forget to focus on the positive.  The airline industry is such an operations-heavy business that it’s very easy to get swept up in the crisis of the day, and end up being only reactive to those problems.  But it’s important to step back regularly and be sure you are telling your good stories as well.  For example, we can focus on upgrades to terminals, and improved amenities we’re offering to travelers, and what the latest fare deals have to offer.  We try to proactively ‘change the conversation’ that is going on in the media and public environment, from being about XYZ and our responses to those, to talking about ABC and what we have to offer.  It’s crucial for our brand and the image and strength of our company as a whole to do this, even as we respond to the crisis or challenge of the day.”
Thanks to The New York Times.
 
SPOTLIGHT ON
Jeffrey Shafer, Executive Director, Internal Communications, Lenovo
 
Heyman Associates placed Shafer in his current position last year.  Shafer brought to Lenovo his corporate and agency experience in leading internal communications initiatives related to mergers and acquisitions, company rebranding, restructuring, product launches, financial issues, reorganizations, executive visibility/speechwriting, intranet design and other key corporate events and issues.  He was the perfect fit for the position because Lenovo was looking for someone who had his combination of skills and experience to strengthen its internal communications team.
 
As Shafer approaches his sixth-month anniversary with Lenovo, we thought now would be a good time to check in and see how how things are going.
 
What skill(s) have you found to be the most useful in your new position?
 
“The ability to write ... well and quickly ... are essential in a communications position like this. It’s the lifeblood of what we do. Additionally, I think you need the ability to shift gears completely from moment to moment. You may need to jump from writing a speech to planning an event to designing a web page. You have to be able to do each well and with focus (which is why an agency background is so useful, as that also requires the ability to jump from one issue to the next smoothly).”
 
What has surprised you about your position or yourself since starting? 
 
“The most surprising thing has been that being in a corporate role does not mean you have to sacrifice pace and variety. The right company can provide the kind of diversity of experience, fast paced environment and endless array of challenges.”
 
How did working with Heyman Associates impact your transition? 
 
“Heyman had me well prepared for this opportunity. I had a good grasp of the environment, culture and key players coming in, and that’s an advantage over anyone who comes in cold and without the insight of a company that has a real working relationship with the employer. I felt more ready on day one than I otherwise would have.”
 
 
BASICS
When Does a Lateral Move Make Sense?

As the economy slows and everyone prepares to tighten their belts, you can still shoot for your dream job.  If you are ready to make a change, now may be the best time to consider a lateral move to a different position that has virtually the same title and salary but which offers benefits that will help your career. 
 
Reasons to make a lateral move:  
  • You specialize in a skill that is transferable and you want to move into another industry.
  • You want to move to a larger organization.
  • You are looking for a better company.
  • You see more future upward mobility at the new company.
  • You notice that your current company is top heavy and you want more room at the top somewhere else.
  • You want to take over a responsibility in which you have only dabbled.
  • You want to switch from corporate headquarters to the field, or vice versa.
  • You want to change from corporate to agency, or vice versa.
  • You want to relocate or need to since your spouse's job is being relocated.  

Even during tough economic times, you should think of your professional development.  A strategic lateral move can open many doors for your career in the short and long term.  

 

A vacation is what you take when you can no longer take what you've been taking.
— Earl Wilson,
columnist and author

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